Delivery timing is based on weight and mileage and federal CSA guidelines. It can be as early as the next day, or up to a few weeks if your shipment is smaller and you are traveling a farther distance.

Yes. Any Planes crew member that enters your home on move day or handles your items is background-checked, properly-trained, and certified.

Local moves are charged at an hourly rate, so cost is based on the time it will take to move all of your belongings from your current home to your new home.

Yes! A good pack job means wrapping items carefully, including lots of cushioning in each box, using sturdy cartons that close completely and clearly labeling each box. We can provide you with videos and guides that show the correct methods of packing your items!

Yes, but how much protection you have and its cost to you depend upon the “valuation” option you choose – Basic Protection/ Released Value Liability (60 cents per pound per article, 30 cents per pound per article in Illinois), or Full-Value Protection based on the dollar amount you declare. Ensure that you accurately value your belongings so that you are covered appropriately. We also recommend that you speak with your insurance agent about your Home Owner’s Policy to see if you have any coverage for your belongings during a move.

Basic coverage, which is provided at no additional charge means that our maximum liability for loss or damage to any article in your shipment is 60/30 cents multiplied by the weight of the article. What does that mean? If you have a 50” flat screen TV that weighs 25 lbs. you will receive $15.15 to cover the damage. Our crews do everything they can to prevent damage to your belongings but in the rare instances where items incur damage, it is important to understand the type of coverage you have. Valuation does work a little differently if you have a local vs. a long distance move. So, if you have any additional questions, be sure to ask one of our moving experts.