From Cars to Pets, We Can Handle It

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FAQs

Yes! Through our partnerships with experienced pet carriers, we can help move your most important family members around the world.

Yes. In this specialized service, we can either load your vehicle in a container exclusively, combine it with your household goods, or use a roll on/roll off service where your car is driven onto a vessel by the carrier and transported to your new destination via ocean freight.

The customs clearance process is an important piece of your relocation. Each country has different rules and regulations, and your individual residency status will influence how we help with your relocation. Our team will guide you through the process to ensure a smooth transition.

Depending on your move size, needs at origin and destination, and any time constraints you may have, we provide ocean transportation in exclusive containers (full container loads), lift vans (less than container loads using reinforced wooden crates), or by airfreight in dedicated air crates.

Yes, but how much protection you have and its cost to you depend upon the “valuation” option you choose – Basic Protection/ Released Value Liability (60 cents per pound per article, 30 cents per pound per article in Illinois), or Full-Value Protection based on the dollar amount you declare. Ensure that you accurately value your belongings so that you are covered appropriately. We also recommend that you speak with your insurance agent about your Home Owner’s Policy to see if you have any coverage for your belongings during a move.

Basic coverage, which is provided at no additional charge means that our maximum liability for loss or damage to any article in your shipment is 60/30 cents multiplied by the weight of the article. What does that mean? If you have a 50” flat screen TV that weighs 25 lbs. you will receive $15.15 to cover the damage. Our crews do everything they can to prevent damage to your belongings but in the rare instances where items incur damage, it is important to understand the type of coverage you have. Valuation does work a little differently if you have a local vs. a long distance move. So, if you have any additional questions, be sure to ask one of our moving experts.

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